Training and Support That Grows with Your Practice
Onboarding gets you live. Training and support keep you efficient. We deliver both on a rhythm that matches your team's cadence.
Book Free DemoTraining & Support That Keeps Your Team Confident
Hands-on training, real-world proof, and expert guidance — so your staff adopts the software fast and keeps getting more from it.
Staff Training
A rigorous training program to train your healthcare staff, providers, and other stakeholders on how to effectively use the software. Learn the software's features and functionalities inside out so that there is no disruption in the care delivery process.
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Real-World Case Studies
Explore the implementation journey of Medarch in healthcare organizations and how they improved their care delivery process, streamlined administrative processes, and enhanced their entire healthcare operations.
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Blogs by Industry Experts
Discover the benefits of healthcare software solutions beyond automation to simplify care delivery and clinical workflows. Read our blogs curated by healthcare industry experts on enhancing efficiency and productivity with healthcare IT solutions.
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Onboarding got us live; the ongoing training and 24/7 support kept us efficient. Our team actually uses every feature we paid for — and a named CSM keeps us improving every quarter.
Keep your team confident and efficient.
Book Free DemoRole-based training · 24/7 support · Named CSM & quarterly reviews
Frequently Asked Questions
Everything you need to know about Medarch's training and support services.
Role-based curricula for providers, billers, MAs, front-desk, and admin — delivered live and on-demand through the Medarch learning portal, with quarterly refreshers tied to product releases and custom new-hire programs.
Standard (email + portal, business hours), Premium (24/7 phone, email, chat with SLA-backed response), and Enterprise (named CSM, quarterly business reviews, escalation hotline). All tiers include the knowledge base and community.
Yes — 24/7 phone, email, and chat support with SLA-backed response times is available on Premium and Enterprise tiers, so urgent issues are covered around the clock.
Enterprise customers get a named Customer Success Manager who runs quarterly business reviews and an escalation hotline, and tracks product adoption with you over time.
We track first-response and time-to-resolution on every ticket, run a quarterly product-adoption review with your CSM, and do an annual practice health check covering throughput, denial rate, and patient satisfaction.
Explore our real-world case studies to see how other organizations improved operations with Medarch, and read blogs curated by healthcare industry experts on getting more from healthcare IT.